No signal from one of connected displays following a driver update.
If your PC shows one of the following, click here to read how to capture logs to investigate your issue: Approximately how long of a cable are you using (does not need to be exact)ħ.
Is this problem specific to when the driver is installed or does it occur with drivers uninstalled?Ħ. switch to HDMI instead of DisplayPort)?ĥ. Have you tested the other ports on the display (eg. If you are using an adapter in between the display and graphics card, please state the type of adapter (ie DisplayPort to HDMI, DVI to VGA, etc.)Ĥ. How is display connected (HDMI, DVI, VGA, DisplayPort, etc.)ģ. Display make and model (if you know the firmware version, please provide this as well)Ģ. You may email the screenshots to flickers, no signal or missing display modesġ. Please share screenshots showing the in game graphics settings you are using and also the settings you have changed in the NVIDIA Control Panel from the default settings.
If possible, please provide a screenshot or a Youtube video showing the graphic corruptions you are seeing.Ħ. Does this reproduce with other games/applications or just one particular game/applicationĥ. Windows version ( click here for information on how to look up this information)?Ĥ. Then you will need to email the URL to download the file to or share it with the NVIDIA Customer Care representative you are working with.ģ. These log files can be quite large in size (typically over 1GB in size) so you will need to upload the files to a file sharing site such as Google Drive/One Drive/Dropbox/etc. We typically need about 30 seconds to 1 minutes worth of gameplay logs. Click here to learn how to collect GPUView trace logs. GPUView trace logs - If the performance issue started after a driver update or after the game received a patch update, we will likely need logs in order to investigate the cause of the performance drop as the issue may very well be specific to your system configuration. Have you tried changing your Power management mode to Prefer maximum performance?Ħ. Are you running more than one display? Does the problem go away if switch to single monitor only?ĥ. Please share screenshots showing the in game graphics settings you are using and the settings you have changed from the default values in the NVIDIA Control PanelĤ. Which platform are you playing the game on (/Bethesda/Epic Games/Galaxy/Microsoft Store/Origin/Steam/Uplay/etc.)?ģ. Please do not give a generic answer such as "happens with all games" or "happens with all the games I play" as this is not very helpful.Ģ. If an issue occurs across multiple games, we still require the name of a specific game that you are able to reproduce this behavior.
Title of the game which you are seeing a performance issue. Please click here to learn more on how to enable installer logging so that you may provide it to an NVIDIA representative.ġ. If continued troubleshooting does not solve your installation issues, we will require installer logs from your PC in order to further diagnose the cause of of the installer issues. If NVIDIA display driver installed successfully but the NVIDIA Control Panel is missing, please reference the FAQ " NVIDIA DCH/Standard Display Drivers for Windows 10".ģ.
If the driver install failed, click here to learn how to download the driver manually and performing a clean install of the driver.Ģ. When contacting NVIDIA to report driver related issue either through our support portal, NVIDIA driver feedback form or by email, please consider including answers to the following questions below based on your issue.ġ. The most common driver issues are seperated into categories below along with a list of questions based on the type of graphics related problem.
When reporting driver issues to NVIDIA, the information we require may vary depending on the type of issue you are encountering.